Terms and Conditions

By using our website or app, you (“Client”) agree to be bound by these Terms and Conditions (“Terms”). These Terms also apply to the supply of all transportation services and other services booked via the website (https://www.kingsmenchauffeurs.com), telephone, email, SMS or App.

Ownership of the website:

These terms and conditions (the “Website Terms”) are the terms on which this website https://www.kingsmenchauffeurs.com (the “Website”) is made available to you (“You”/”Your”). By accessing the Website you agree to be bound by these Website Terms.

Any products or services which we make available to you on or via the website are subject to additional terms and conditions (the “Service Terms”) which will be notified to you when you access the

1 Information about Us

1.1 We are Kingsmen Chauffeurs Limited, a company registered in England and Wales under registration number 8702144 and our registered address is Kingsmen Chauffeurs Ltd, 14/2G Docklands Business Centre
10-16 Tiller Road London E14 8PX (“We”/ “Us”/”Our”).

1.2 If you have any questions, complaints or comments on this website then you may contact us at info@kingsmenchauffeurs.com

2 Intellectual Property

2.1 The contents of this Website grants no rights to you in relation to our intellectual property rights, including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.

2.2 We do not push the submission of any confidential information from you. Should you choose to submit any information such as texts, photos, graphics or other content to us via the Website, you grant us a right to use (and waive any moral rights you may have in) such materials at Our own discretion including, without limitation. By submitting any material to us you acknowledge that the materials are your own property.

3 Links to and from other websites

3.1 You may establish links to the website provided:

  • You can link only to the home page of the website;
  • You cannot remove or obscure, advertisements, the copyright notice or other notices on the Website;
  • You can give us notice of such link by sending an e-mail message to us at info@Kingsmenchauffeurs.com and you immediately stop providing links to the website if notified by us.

3.2 From time to time, we may provide links to other websites (by advertisement or otherwise). These links will only be provided for your convenience and reference ease. We do not control websites of such third parties and are not liable for their content. Our inclusion of links does not imply permission of the content contained in such websites or any affiliation with their operators.

4 Your use of the Website

4.1.1 You agree that in using the website you will not:

4.1.2 Impersonate any other individual or use a false name

4.1.3 Use the Website in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;

4 Transfer files that contain viruses or other harmful programs;

5 Access or attempt to access the accounts of other users.

6 To break in or attempt to break in the Website security measures;

7 Damage, disable or impair the operation of this Website.

8 We preserve the right to, contain and or terminate your access to this Website at any time without notice at our judgment if we have reasonable grounds to believe you have breached any of the restrictions above.

  • Kingsmen Chauffeurs Ltd request a minimum of 3 hours notice for any online bookings during office hours.
  • If you would like to book a car with less than 3 hours notice – Please call our helpline: +44 207 866 2127.
  • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances out of our control.
  • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  • Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
  • We may provide subcontracted vehicles.
  • By supplying your email address, you permit Kingsmen Chauffeurs Ltd to contact you via email, in return, we promise never to supply your email to any third party.
  • We reserve the right to change your vehicle or chauffeur at any time if necessary.
  • Every effort will be made by Kingsmen Chauffeurs Ltd Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  • Our Chauffeurs will travel by the most appropriate route on the day unless instructed otherwise by the Customer at the time of booking.
  • Kingsmen Chauffeurs Ltd vehicle(s) and sub-contracted vehicles are fully insured for passenger and third-party claims. However, customer’s properties are carried entirely at their own risk and Kingsmen Chauffeurs Ltd shall not be held responsible/liable for any loss/damage to such property.
  • Kingsmen Chauffeurs Ltd will keep a lost property book at their office and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  • Kingsmen Chauffeurs Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  • Kingsmen Chauffeurs Ltd maintains a strict non-smoking policy in all its vehicles.
  • Online quotations do not allow for public and bank holidays like Christmas Day. On Christmas Day, Boxing Day and New Year’s Day, there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 50% surcharge.
  • All major sporting events such as Wimbledon and Ascot are charged at a premium rate which may mean online bookings for these types of events may not be valid.
  • We do not accept online bookings for wedding journeys. Weddings are a specialist booking and we require that you call the office to discuss and book your wedding journeys.
  • Nothing contained in these terms and conditions can affect the Clients’ statutory rights.

BOOKING TRANSPORTATION SERVICES

Kingsmen Chauffeurs Ltd are a TfL licensed private hire vehicle operator. As such, we only accept booking requests for chauffeur-driven travel directly from our clients/passengers. Our chauffeurs are not licensed to accept a booking request. Please only book via our website booking form,

email: info@kingsmenchauffeurs.com, or telephone: +44 207 866 2127

The contract for all bookings is between the client/passenger (i.e: the company or person booking and paying for the transport service) and Kingsmen Chauffeurs Ltd. Kingsmen Chauffeurs Ltd is responsible for both accepting the booking as well as the provision of the transportation services.

Kingsmen Chauffeurs Ltd only accept payments directly. Our chauffeurs never collect fares.

Any liability in relation to the transportation services belongs to Kingsmen Chauffeurs Ltd.

Kingsmen Chauffeurs Ltd reserve the right to cancel any booking with a passenger. All

bookings are subject to availability.

For transfer services, customers are entitled to 60 minutes of free waiting time for airport pickups after the agreed-upon pick-up time. For any other pick-up location, customers are given a 15-minute grace period before extra waiting time charges apply. Once the free waiting time is exhausted, every additional minute will incur a flat rate charge, which will be calculated based on the hourly booking price of the agreed pick-up location and the vehicle category rate.

PAYMENT TERMS

  • Payment Terms — All payments are due in full before any bookings are undertaken. Online bookings are charged automatically by Kingsmen Chauffeurs Ltd at the time of booking.
  • Payment Methods — Kingsmen Chauffeurs Ltd accept most Credit or Debit cards including American Express. BACS transfers must be received before any bookings are undertaken.
  • Wedding Bookings — For wedding bookings, a 25% deposit is required at the time of the booking, with the remaining balance due 14 days prior to the actual booking.
  • Changes to Bookings — Any deviations to the original booking price, such as additional waiting time, extra hours, car parking and address changes, will automatically be charged from the credit card that you provided upon booking.
  • Credit Card Statement — The charge on your credit card statement will be shown as Kingsmen Chauffeurs Ltd.
  • Preauthorisation — Kingsmen Chauffeurs Ltd may pre-authorise a user’s credit card to ensure that there are enough funds to pay for the booking.
  • Multiple credit cards — Customers may link multiple credit cards to a personal or business account. Upon booking, customers may choose their preferred card. In the event that Kingsmen Chauffeurs Ltd is unable to charge the preferred card, it will charge any other card linked to the customers personal or business account.

BUSINESS ACCOUNT CUSTOMERS

  • Invoices — All invoices to be paid to Kingsmen Chauffeurs Ltd, within 30 days of the date of the invoice, unless otherwise agreed in writing.
  • Monthly payment — On approval, business account customers can pay monthly. Kingsmen Chauffeurs Ltd will provide a detailed invoice at the beginning of each month. This will include a breakdown of all journeys and charges, disbursements, parking and cancellation fees incurred under that business account during the preceding month.
  • Overdue payment — Kingsmen Chauffeurs Ltd reserves the right to suspend customers access to their business account in the event of any overdue payment.
  • Late payment charges — Kingsmen Chauffeurs Ltd reserves the right to be paid all costs for recovering late payment from overdue business account customers. This will include Kingsmen Chauffeurs Ltds administrative costs and any associated costs incurred with lawyers or debt collection agencies.

CANCELLATION AND REFUND POLICY

  • If a booking is cancelled by the Customer 24 hours prior from the start of the period of hire, all monies paid will be refundable.
  • If a booking is cancelled by the Customer less than 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  • If a booking is cancelled by the Customer less than 12 hours from the start of the period of hire, all monies paid will be non-refundable.
  • If a wedding booking is cancelled within 30 days from the start of the period of hire, the deposit will be non-refundable.
  • If multiple vehicle bookings are cancelled by the Customer, within 7 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  • If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

MINIBUS & COACH TERMS

  • VAT – Minibuses and coaches are VAT exempt.
  • If a booking is cancelled by the Customer within 48-72 hours from the start of the

period of hire, 25% of all monies paid will be non-refundable.

  • If a booking is cancelled by the Customer within 24-48 hours from the start of the

period of hire, 50% of all monies paid will be non-refundable.

  • If a booking is cancelled by the Customer within 24 hours from the start of the

period of hire, 100% of all monies paid will be non-refundable.

  • If a wedding booking is cancelled within 1 month from the start of the period of

hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.

  • If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  • If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

CONSUMER RIGHTS

Kingsmen Chauffeurs Ltd consumers have legal rights in relation to services that are not performed with professionalism and a duty of care, either by our chauffeurs, or our office team. Advice about the legal rights of consumers is available from:

The Citizens’ Advice Bureau (www.citizensadvice.org.uk)

Trading Standards (www.gov.uk/find-local-trading-standards-office)

COMPLAINTS

SPEAK TO US

If the customer has any complaints regarding Kingsmen Chauffeurs Ltd, the customer is encouraged to inform Kingsmen Chauffeurs Ltd as soon as possible, but no later than 7 days after the booking.

Kingsmen Chauffeurs Ltd will always try to facilitate an amicable solution to any complaint and may provide a refund or an account credit after the resolution of each case has been carefully investigated.

DATA PROTECTION AND PRIVACY

  • Kingsmen Chauffeurs Ltd guarantees its customers that all their personal data remains safe and private. Any personal data that customers supply to Kingsmen Chauffeurs Ltd upon booking by app, online, email or phone will be used by Kingsmen Chauffeurs Ltd in accordance with its privacy policy only.